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How to return

How to return


Step1. Log into your account, click "Return" under order number containing the item(s) you wish to return. (This option will not be available if your order is outside the 9-day range.), look at return Policy.

 

Step2. Check the item(s) on the order you want to return and choose the reasons for return. Fill out survey (if you would like) and click the red button at the bottom that says, "Submit".

 

Step3. Your return status will show as "Confirmed" after we verified your request in 24 hours and you will be given a unique Return Authorization Number.

 

Step4. Pack it up. Place the items you need to return in a securely sealed shipping package. Attach a piece of paper with your order number or return number inside the package.

 

Step5. Send it back. Upload the tracking information of the returned package in the return process after you shipped it back.

 

The return address will appear on the final screen of the return process once your request for return been confirmed and also in your return confirmation email. No label is provided. Please write the address clearly on your package before bringing it to the courier of your choice.


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